We are committed to respecting and protecting your information and would like you, our valued customers, to understand what information is collected, why we collect it, and how we protect it.
The security procedures in place to protect your personal information
How you can correct any inaccuracies to your personal information
What personally identifiable information is collected from you through our websites, how it is used, and with whom it may be shared
What choices are available to you regarding the use of your personal information
While using the Malibuparts websites to browse, create an account, or place an order, we may collect the following personal information from you:
Identifying Information: First, middle, and last name, mailing, shipping, and billing addresses, e-mail address, phone numbers, and IP addresses. We also use this data to provide you with products and services, order processing, customer support, shipping, returns and marketing.
Internet Data: Web Pages viewed, filter systems used, search terms used, web access times, device number, device model, operating system and version, device date and time, and unique device identifiers. We use the data for security, performance on our website, to improve customers’ shopping experience, visual experience and for marketing.
Commercial Information: Return and exchange information, Product purchase history, search filter information, vehicles products are purchased for, height, weight, wish list items, commonly bought items, buy later items, cart items, live chat, and email communications. Malibuparts may collect credit card numbers, security codes, and expiration dates but we do not store full credit card numbers or security codes, we only store tokenized credit card data and expiration dates. We use the data to provide you with products and services, order processing, customer support, rebates, and marketing.
Protected Class Information: Verifying you are over 18 years old, or your age range and gender. We use the data for contests, rebates, marketing, and to ensure compliance with applicable laws.
Audio Information: Audio recordings of your phone communications with customer service. We use the data for customer service training, and conflict resolution.
This data is necessary to provide you with the requested products and services, and to stay helpful and responsive to your boating needs. This data helps personalize offerings, but also will be used to verify order information and fight fraud. We store this data permanently, unless otherwise directed, to process returns and provide warranty and customer support.
Malibuparts does collect data to operate effectively and efficiently to provide you with the best possible experience while interacting with our website and other communication tools. This data is collected in multiple channels. Customers and potential customers and users provide Malibuparts with personal information when you create an account on our websites, place an order, filter a year, make and model, enter a contest or promotion, or correspond with us by email, phone or an online chat and landing pages. Additionally, we automatically collect data based on how you use our websites, products you search for, how you got to our websites, and other user behavior metrics utilizing analytics and cookies.
Cookies and Similar Technologies
Essential: These cookies are required to use our website. For example, they are necessary to add items to your cart and checkout.
Performance: These cookies track how you interact with our website. For example, Google Analytics lets us know which pages on our website load slowly or are not optimized for mobile use. We use this information to make improvements to our user experience.
Functionality: These cookies track information about you to make using our website easier. For example, if you use a filter, search or add a boat to your profile to see which products fit it, we save that information so that you can select your boat more easily the next time you are looking for products on our website.
Marketing and Advertising: These cookies help us create targeted advertising experiences for you that may enhance your boating and on water experience.
Additionally, Malibuparts does utilize third-party cookies to provide customized advertising for our customers. For example, if you looked at a particular product on our website, you may see that product in an advertisement when browsing another site. This type of tracking can be stopped by opting out of those advertisements on the respective third-party platform’s website.
Disclosure of Information to Third Parties
Malibuparts does not sell your personal information to third parties. However, we may disclose your personal information to our subsidiaries and affiliates, along with our service providers and third-party processors to provide a better experience for customers using our websites. For example, we use a company that helps gather reviews on products by asking how you like a product after purchase. We also utilize third-party services to provide customized internal site search, to collect and remit sales tax, and to provide the best shipping rates possible. On occasion, Malibuparts operates contests and giveaways with third parties. Information such as name, address, email address, and phone number may be disclosed in an effort to contact the winner and coordinate prize(s) delivery. In some cases, information like name and state may be announced publicly after gaining the winner's consent.
If subpoenaed or otherwise legally compelled, we will surrender any relevant personal information to the extent required by law.
For questions about third-party data collection, please email firstname.lastname@example.org
Google Analytics is a service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our websites. This data is shared with other Google services, which may use the collected data to contextualize and personalize the ads on its advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy and Terms web page: https://policies.google.com/privacy?hl=en
How We Protect It
Keeping your information secure is as important to us as it is to you. We want you to feel safe providing us with credit card numbers, phone numbers, and personal addresses. We maintain physical, electronic, and procedural safeguards reasonably necessary to ensure the protection of your personal information against loss, misuse, disclosure, and alteration.
Although we do our best to protect your personal information, we cannot guarantee the security of personal information transmitted to our websites. Malibuparts has established policies and protocols for managing any potential data breach. Please do your part in protecting any other personal information against unauthorized use. Keep your password safe and confidential, and be sure to sign off when finished using a shared computer. Also scan your computer regularly for viruses, malware, and spyware.
By using our website or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our websites, products, and services. If we learn of a security breach involving your personal information, we may attempt to notify you electronically by sending an email to you. To withdraw your consent to receive electronic notice of a data breach, please email us at email@example.com
How We Use It
Your information helps us keep track of your past orders, returns, and interests. It helps us administer contests and other promotions, and aids our marketing team in making better business decisions.
We do not use your personal information for automated decision-making or profiling.
Your Access and Control over Information
If you are a resident of certain states or countries, you may have the right to:
Obtain information regarding the collection, processing, and sharing of your personal information
Access the personal information we have obtained about you, if any
Correct your personal information
Delete your personal information
Request an electronic copy of your personal information
Object to the use of your personal information for certain purposes
You can also access and update your Malibuparts account information by logging into your account. To submit a data subject request, please contact us by emailing firstname.lastname@example.org We will respond to all valid data subject requests within a reasonable time, unless a specific time period is mandated by law. Please note that certain exemptions, laws, and regulatory requirements may prevent us from complying with your request.
Do Not Track Policy
Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to browser “do not track” signals.
We may use your personal information to contact you regarding Malibuparts, services, promotions, newsletters, and other marketing activities. You may opt out of receiving these promotional emails at any time by emailing email@example.com If you opt out, we may still send you non-promotional emails relating to your account, to recent purchases, or to our ongoing business relations.
Links to Other Sites and Social Sharing Features
We do not knowingly collect or process personally identifiable information from anyone under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, please contact us at firstname.lastname@example.org